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Industry

Marketplace reconciliation, cross-border VAT and unit economics.

Payment gateways, marketplaces and fulfilment partners each report differently. Reconciliation and place-of-supply rules decide whether reported margin is real.

5 practices most relevant to e-commerce

Discuss your position

What we get asked

The questions we get from e-commerce.

Recognisable problems rather than a capability list. Each one has a route through it.

  1. Gateway and marketplace reconciliation

  2. Place of supply and cross-border VAT

  3. Contribution margin by channel and SKU

  4. Automated order-to-cash reporting

Market context

Payment gateways, marketplaces and fulfilment partners each report on their own basis and their own timetable, so reconciliation is the whole job. Place-of-supply rules determine whether reported margin on cross-border sales is real.

How we help

What we are actually engaged to do.

Gateway and marketplace reconciliation
Settlement reports reconciled to the ledger automatically rather than monthly by hand.
Cross-border VAT and place of supply
Treatment established by channel and destination, and documented.
Contribution margin by channel
True margin after fees, shipping and returns, by channel and by SKU.

Where we get the call

Situations we are brought into.

These describe work we are engaged to do. Named engagement notes publish only where a client has approved them.

  • Gateway settlements have never fully reconciled and the difference has been written off for two years.

  • Cross-border sales have grown and nobody has established where the supply is treated as made.

Next step

Talk to someone who knows e-commerce.

Bring the specific problem. The first conversation is about establishing whether there is one, and what it would take to resolve.

Not ready for a meeting? Ask one specific question instead.

What follows

  • A person in the relevant practice reads it, not a routing queue.
  • One reply that already contains a view, not a request to book a call.
  • A written scope and fee basis, or a straight answer that there is no work to do.
  • Sunday – Thursday, 9:00 – 18:00 GST